TIER 1 & TIER 2 IT SUPPORT

Comprehensive IT Support: Tier 1 & Tier 2 Solutions for Your Business

We understand that efficient and reliable IT support is essential for the smooth operation of your business.

Our Tier 1 and Tier 2 IT support services are designed to address every aspect of your IT challenges. With over two decades of expertise, we offer a comprehensive range of solutions, customized to your business.

 

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Tier 1 IT Support Services

Tier 1 IT ranges from day-to-day helpdesk ticket triage to high-level application usage, and everything in between. At Omnis Technologies, Tier 1 isn't just the basics -- it's a full-service, customizable outsourced solution.

Our Tier 1 IT Support services are also a great option for supplemental IT help for your existing team.

Our standard Tier 1 IT support services include:

 

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Account Management

Involves handling password resets, account lockouts, and any account changes to Office 365, Google Suite, Domain, or VPN through our helpdesk ticket triage.

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Microsoft Active Directory

Encompasses all Active Directory tasks including user and group management, group policy, DNS configuring, and domain permissions.

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Remote Troubleshooting

With ScreenConnect, we can quickly and easily remote in with users to start troubleshooting their issue within minutes.

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Antivirus Protection

It's no secret that you need cybersecurity protection. With antivirus protection, you're putting up the best fight against cyberattacks.

What is Tier 1 IT?

Tier 1 support services provide the initial point of contact for IT assistance, handling common technical queries and issues, and offering straightforward solutions or guidance. 

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Tier 2 IT Support Services

Omnis Technologies' Tier 2 IT support tackles complex technical challenges, offering advanced troubleshooting and specialized system configurations. Our skilled technicians ensure quick resolution of intricate issues, minimizing downtime. 

Our Tier 2 IT support services include:

 

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High-Level Application Usage

We support the use of third-party software, even if it's specific to your company. Our team has experience in engineering, law, healthcare, and municipal software.

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Advanced Remote Troubleshooting

Involves detailed analysis and troubleshooting to diagnose and resolve issues. This may require accessing and analyzing logs, system configurations, or code.

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Customization and Configuration

Assisting with complex networking configuration tasks or helping clients customize software or systems to fit their specific needs.

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Granular Network Auditing & Inventory

With our integrated software, ConnectWise, we can provide you with in-depth reports outlining your network's vulnerabilities and potential pain points.

What is Tier 2 IT?

Tier 2 IT support elevates the service by offering specialized, in-depth technical assistance. It's designed to meet the unique needs of complex IT challenges, providing more than just basic solutions.

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Partner With Omnis for Professional Tier 1 or Tier 2 Support

Technology should be a tool that propels your business forward, not a pain point. Whether it's handling everyday computer services or managing complex server and infrastructure projects, our MSP expertise ensures your technology aligns seamlessly with your business objectives, helping you to succeed and thrive.

Click the button below, or fill out the form to the right to contact us and learn more about how we can help with your IT needs. 

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